Customer Service

Posted on

Responsive from Day One. From initial inquiry to quality product specification, production details, installation, and beyond–our customer service distinguishes us from less experienced contractors.

Before you order
  • A prompt, timely response to your inquiry with recommended specifications, alternate opportunities, and schedules
After you place an order
  • Prefab conference determines parameters
    • Access/Work schedule
    • Working conditions
    • Job site neatness and interior protection needs
    • Cleanup requirements
  • Communication
    • Work in progress
    • Available for questions, changes
    • 24-hour emergency phone contact
During the job
  • Personnel
    • Involvement of the right people
    • Introduction to working foreman
  • Viewing progress
    • Open invitation to view work
    • Photos of work in progress
  • Safety Assurance
    • One of the most effective programs in the industry
After the job
  • Job inspection, Itemized rating survey, Interview
Ongoing relationship
  • Maintain a continuing job file
  • Maintenance program availability